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Terms & Conditions

Thank you for choosing ONSOFT ENTERPRISES for your payment processing needs. Your trust matters deeply to us, and we are committed to maintaining a safe and dependable platform for everyone. In these Terms and Conditions, "we," "our," and "us" refer to ONSOFT ENTERPRISES, and "you," "your," or "user" refers to anyone accessing or using our services. These terms define the rules for using our payment gateway and related services.

Please take a moment to read these Terms and Conditions carefully. By using our services, you confirm that you understand and accept the terms described here. If any part of these terms does not meet your expectations, we ask that you refrain from using our services.

We may update these Terms and Conditions periodically to reflect improvements to our services or to comply with applicable legal requirements. By continuing to use ONSOFT ENTERPRISES after any updates, you agree to accept the revised terms. Your cooperation ensures that we can continue delivering a reliable, secure, and seamless service experience.

Agreement to Terms

By accessing or using ONSOFT ENTERPRISES, you are indicating that you have carefully reviewed, understood, and accepted these Terms along with our Privacy Policy. These rules are designed to protect your interests while ensuring the reliability and integrity of the services we offer.

If any part of these Terms does not feel acceptable to you, we encourage you to discontinue using our services immediately. Your ongoing use of ONSOFT ENTERPRISES signals your confidence in our platform and your commitment to respecting these guidelines. We value your trust and aim to provide a safe, transparent, and dependable experience every time you interact with our services.

Eligibility and Account Registration

Starting your journey with ONSOFT ENTERPRISES begins with ensuring you meet the essential requirements for a safe and smooth experience.

To begin, you need to be at least 18 years old and legally capable of entering binding agreements. Next, your business must be lawful and comply with all applicable regulations, reflecting its authenticity and reliability.

As part of joining our platform, you will complete our KYC (Know Your Customer) verification. This process requires providing valid business documents and acceptable proof of identity to confirm your credentials.

Once your account is active, safeguarding your login information is entirely your responsibility. Any activity performed through your account is considered authorized by you unless you can clearly demonstrate otherwise.

Please remember that account approval is granted at our discretion. By meeting these requirements, you help maintain a trusted environment where we can provide secure, reliable, and effective services to support your business growth.

Scope of Services

At ONSOFT ENTERPRISES, we focus on making payment collection smooth and worry-free for your business. Our solutions are crafted to help you receive funds from your customers quickly, safely, and without complications. We are here to simplify the financial side of your operations so you can focus on what matters most—growing your business.

Payment Methods We Support
Your customers can complete payments using credit cards, debit cards, UPI, net banking, and digital wallets. By providing these options, we ensure your customers enjoy a seamless and flexible payment experience.

Integration Made Simple
Our APIs and plugins are designed for hassle-free integration with websites, mobile applications, and POS systems. You can connect our payment tools to your current setup without needing technical expertise or additional resources.

Additional Features for Your Business
Enhance your operations with features such as payment links, subscription handling, invoicing, QR code payments, and real-time transaction insights. These tools allow you to manage and monitor payments efficiently while keeping everything organized.

Fund Settlement Process
Once transactions are cleared, funds are sent directly to your verified bank account. This ensures that you have quick access to your earnings and can keep your business running smoothly.

Service Updates and Modifications
To maintain efficiency and security, we may update, improve, introduce, or remove services at any time. These changes are aimed at keeping your experience safe, reliable, and aligned with your business needs.

Choosing ONSOFT ENTERPRISES means partnering with a team dedicated to supporting your business through secure, reliable, and user-friendly payment solutions.

User Obligations

Using our services effectively and securely requires your active participation. By meeting certain responsibilities, you help ensure your account remains protected and our platform operates smoothly.

  • Accurate Information: Always provide complete, correct, and up-to-date business and financial details. This ensures your account stays in good standing and that your transactions are processed correctly.
  • Proper Use of Services: Our platform is designed exclusively for legitimate business activities. You must comply with all relevant laws and regulations while using your account.
  • Account Security: Safeguard your login credentials and API keys at all times. Protecting this information is vital to prevent unauthorized access or misuse of your account.
  • Reporting Issues: If you notice any unusual activity, unauthorized access, or potential security threats, inform us immediately. Prompt reporting helps maintain a secure environment for everyone.

By fulfilling these obligations, you create a safe and reliable ecosystem where your business can thrive while taking full advantage of ONSOFT ENTERPRISES’s services. Your vigilance and care are key to a smooth, trustworthy experience.

Fees and Settlement

At ONSOFT ENTERPRISES, we aim to make managing payments simple and predictable. Clear pricing helps you plan your business with confidence while knowing exactly what to expect from our services.

Service Fees
The fees for our services are outlined in your Merchant Agreement and are also available in your dashboard for easy reference. All fees are listed before taxes unless specified otherwise. You are responsible for reporting and paying any taxes required by law.

Customer Refunds and Chargebacks
You are responsible for handling any chargebacks initiated by customers. Refund requests are processed in accordance with our established procedures, ensuring fairness and consistency for all parties involved.

Changes to Fees
We may update, modify, or introduce new fees at any time. When changes occur, we will notify you via email or update the information in your dashboard so you remain informed.

By following these terms, you contribute to a transparent and reliable payment environment. Understanding our fee structure and settlement process allows you to focus on running your business efficiently while relying on ONSOFT ENTERPRISES as a dependable payment partner.

Prohibited Activities

At ONSOFT ENTERPRISES, maintaining a secure and trustworthy environment is our top priority. To ensure all users can rely on our platform safely, certain actions are strictly forbidden.

You may not use our services for any unlawful, fraudulent, or unauthorized activities. This includes, but is not limited to, transactions involving narcotics, adult content, gambling services, counterfeit items, firearms, or any goods and services restricted or banned under applicable laws.

Interfering with our platform’s operation, attempting to bypass security measures, or exploiting technical weaknesses for personal benefit or to harm others is strictly prohibited.

Any violation of these rules can result in immediate account suspension, withholding of funds, and may lead to legal action as permitted by law.

By adhering to these guidelines, you help create a safe and reliable space for all businesses using ONSOFT ENTERPRISES.

Risk Monitoring and Fraud Management

Every transaction you process with us matters, and protecting it is our top priority. We work to keep your business and customers safe from any potential risks, giving you confidence in every payment.

Our platform continuously analyzes transactions using advanced detection systems and automated risk assessment. Payments that show unusual or high-risk patterns may be paused, held for review, or reversed to prevent financial loss.

If fraudulent activity is identified, we reserve the right to freeze or permanently close your account, with or without prior notice. You accept responsibility for any chargebacks, financial losses, or legal consequences that result from unlawful or high-risk activities conducted through your account.

Data Privacy and Security

We understand that the confidence you place in us comes from knowing your information is handled with care. Safeguarding your personal and business data is not just a priority, it is the foundation of our operations.

Every detail you share through our services, whether personal or transactional, is managed according to strict data protection laws and our Privacy Policy. We follow PCI-DSS standards and employ robust encryption, rigorous authentication procedures, and controlled access to ensure sensitive information remains secure and protected against unauthorized access.

By continuing to use our services, you agree to the use of your data for essential activities such as facilitating payments, detecting fraudulent activity, improving our services, and fulfilling legal requirements. Cardholder data is never retained on our systems unless explicitly permitted under PCI standards.

Your vigilance and our security measures together ensure that every transaction is handled in a safe and trustworthy environment. Protecting your information allows us to build a service you can rely on with confidence.

Intellectual Property

At the heart of our platform lies a collection of original concepts, advanced technology, and creative works that are protected by law. Recognizing and respecting these rights ensures we can continue delivering value and maintaining the quality you expect from us.

Every piece of intellectual property related to this platform, such as the underlying software, design elements, brand identity, logos, written materials, and user guides, is owned exclusively by ONSOFT ENTERPRISES PRIVATE LIMITED or its licensed partners.

You receive a restricted license to access and use the platform solely for the purpose it was designed for within your business activities. This permission is personal to you and cannot be transferred or granted to others.

It is important that you refrain from duplicating, altering, decompiling, granting access, or otherwise misusing any component of the platform without our explicit written permission. Additionally, any use of our logos, trademarks, or promotional items must be approved in writing before it can happen.

By respecting these conditions, you play a crucial role in safeguarding the creativity and dedication that underpin our services. Your understanding and cooperation help us continue to innovate and serve you better.

Third-Party Services

Our platform is designed to offer you greater functionality and smoother interactions by linking with external service providers. These may include banks, payment networks, delivery and logistics partners, analytics tools, and customer management solutions.

These integrations are independent of our platform. We do not oversee their operations, reliability, or how they handle data. Any delays, errors, or service interruptions caused by these third parties are not under our control.

When you decide to use these connections, you accept that any problems, losses, or damages are your responsibility and will be governed by the terms and policies of the respective third-party provider.

Being aware of these factors allows you to make thoughtful choices about which external services to use alongside our platform, helping you maintain a smooth and informed experience.

Termination & Suspension

Protecting the integrity, security, and proper functioning of our services is a priority. There are situations where we may need to limit or completely stop access to your account to maintain a safe and compliant environment.

We may suspend or terminate your account if we find a breach of these Terms, detect unusual or suspicious activity, or are required to do so by law or a regulatory authority. Depending on the circumstances, this action could be temporary or result in permanent account closure.

When an account is terminated, any outstanding payments, obligations, or dues must be settled in full. We may retain your funds until any investigation or dispute has been fully resolved.

Dispute Resolution

We understand that questions and disagreements can arise, and we are committed to addressing them with fairness and clarity. Our goal is to resolve issues in a way that respects all parties and maintains a positive experience on our platform.

When disputes involve transactions, such as chargebacks, we work closely with acquiring banks and payment networks, following established procedures to ensure an appropriate and timely resolution.

If a situation cannot be settled through these internal processes, you maintain the right to seek legal remedies in accordance with the governing law and jurisdiction outlined in this agreement.

Limitation of Liability

At ONSOFT ENTERPRISES, we are committed to providing you with dependable and effective services that enhance your experience. While we strive to offer smooth and reliable solutions, it is essential to recognize the scope of our responsibility.

To the extent permitted by law, ONSOFT ENTERPRISES cannot be held liable for any indirect, incidental, special, or consequential losses that may result from using, or being unable to use, our services. This includes situations that might cause loss of income, business opportunities, or data. Although we work diligently to maintain continuous service, we cannot ensure every process will be flawless or free from delays or errors.

We value your trust and aim to operate with clarity and fairness. By understanding these limitations, you can make informed decisions while using our services and benefit from the support we provide.

Indemnification

At ONSOFT ENTERPRISES PRIVATE LIMITED, trust is the foundation of our relationship with you, and with trust comes shared responsibility. Using our Services means acknowledging that your actions can have consequences.

You agree to take full responsibility for protecting ONSOFT ENTERPRISES PRIVATE LIMITED and its team, including directors, employees, and affiliated partners, from any potential risks. This includes:

  • Claims, damages, or losses that may arise from your use or misuse of our Services.
  • Legal liabilities or expenses resulting from any breach of these Terms.
  • Consequences of illegal or fraudulent activities conducted through your account.

By accepting these responsibilities, you contribute to maintaining a safe and secure environment for all users. Your commitment also helps ensure that our Services remain reliable and trustworthy, while supporting a fair and dependable relationship between you and ONSOFT ENTERPRISES PRIVATE LIMITED.

Governing Law and Jurisdiction

When you choose to use our services, you agree that these Terms are governed by the laws of India. This legal framework provides clarity and guidance for how the Terms are interpreted and applied.

Any questions, disputes, or concerns related to these Terms will be handled according to Indian law. In the event of a disagreement, the matter will be resolved exclusively in courts located within India, which have the authority to hear such cases.

This structure ensures that both you and ONSOFT ENTERPRISES PRIVATE LIMITED have a clear and reliable legal process in place, helping to maintain a transparent and trustworthy relationship while using our services.

Force Majeure

At ONSOFT ENTERPRISES PRIVATE LIMITED, we strive to provide consistent and dependable services. However, there are situations beyond anyone’s control that may temporarily affect our ability to deliver as expected.

We cannot be held liable for delays or failures caused by events outside our reasonable control. These events may include:

  • Natural disasters such as floods, earthquakes, or storms
  • Health emergencies or pandemics
  • Wars, acts of terrorism, or civil unrest
  • Cyberattacks or technical system failures
  • Strikes or labor disruptions
  • Restrictions or directives issued by government authorities

By recognizing these possibilities, you understand that such occurrences may impact service availability or performance. During these times, cooperation and patience from both parties help ensure a smooth return to normal operations. We appreciate your understanding as we work to maintain reliability even in challenging circumstances.

Amendments and Modifications

At ONSOFT ENTERPRISES PRIVATE LIMITED, we continuously strive to keep our services and policies up to date with evolving business practices and legal requirements. To support this, we may occasionally revise these Terms.

Any major changes will be published on our website, along with an updated "Last Updated" date. By continuing to use our Services after these updates, you are acknowledging and accepting the revised Terms. It is important for you to review the Terms regularly to stay informed about any modifications.

Being aware of these updates helps ensure that you always use our services with clarity and confidence, maintaining compliance with the most current guidelines. Your understanding and attention to these changes help foster a smooth and transparent relationship with us.

Severability and Waiver

We want you to feel confident that these Terms are designed to work fairly and consistently for everyone using our services. While legal rules can sometimes change or be challenged, our priority is to maintain clarity and protection throughout.

If any portion of these Terms is found by a competent court to be invalid or unenforceable, the remaining sections will continue to remain fully effective. Likewise, if we choose not to enforce a particular provision at any moment, this does not prevent us from enforcing it in the future.

By keeping these principles in place, we ensure the Terms provide a stable framework that protects both you and ONSOFT ENTERPRISES PRIVATE LIMITED, supporting a reliable experience whenever you engage with our services.

Contact Information

We value your questions and feedback because they help us improve and serve you better. If you have any inquiries, concerns, or formal notices, please get in touch with us at support@onsoftenterprises.com.

Our team is committed to reviewing every message carefully and responding in a timely manner. By reaching out directly, you allow us to address your concerns efficiently and maintain a smooth, dependable experience for everyone using our services.